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Starling Membership FAQs

Do I have access to Starling Minds? If so, how much does it cost?

Organizations offer Starling Minds to their members free of charge. To find out whether you have access to Starling, connect with your organization.

Why can’t I select my organization on the registration page? 

You are likely on an outdated page. Each organization has its own unique registration page where you are not asked to fill in your organization. To find out what the URL is, connect with your organization or with us at members@starlingminds.com. Let us know the organization that you are registering for and we will direct you to your registration page.

How do I edit my information or what if I forgot my password?

Once you’ve logged in to your account, click on your Starling member number on the top menu bar and select “Account”. Make any changes then click the “Save Changes” button on the bottom of the page. If you have forgotten your password, click the “Forgot My Password” link on the log-in page.

How can I refer a family member to Starling Minds?

To refer family members to the program, log-in to your account, click your member number on the top menu bar. In the dropdown menu you will see a “Referral” button. Go to the referral form and fill in the information.

How to unsubscribe from program emails? 

To stop receiving program emails, click your member number on the top menu bar. In the dropdown menu you will see an “Account” button where you will be able to customize the types of emails you receive from Starling Minds.

Can I access Starling on my phone or tablet?

Our programs are accessible to anyone with a smartphone, tablet, or computer. This makes our programs readily available whenever and wherever.

What browsers support Starling? 

All major browsers are supported including Chrome, Edge, Firefox, Internet Explorer, Safari, Opera.

Is my information in the program private and secure?

All our programs are private and secure. Other than usernames and email addresses, we do not collect any personal information about our users. You will be given an anonymous ID number so you can feel comfortable interacting with other members as all personal details are strictly private.

Why am I seeing a registration failure error? 

You may already be registered under the same email address or a different one. To resolve this error,  reset your password if you know the email address. If you do not know which email address you’ve used, please connect with us at members@starlingminds.com.

Do I have to complete all sessions in the program? 

No, feel free to move at your own pace and complete exercises as you please. Not all tools or strategies might resonate with you, and that’s okay! If you find that a session isn’t working for you, feel free to skip ahead.

How do I connect with others in the Community? 

We have a community forum at the bottom of each session. Here, you can post your own comments, or respond to others. There is absolutely no pressure to leave a comment if you wish to just read the comments and take any learnings that way. You can start a discussion by clicking “reply” on a comment. If you see that a comment has multiple responses, you can click the grey “+” symbol to expand the discussion.

Are there other resources I can access once I’ve completed the program?

Once you complete the mental fitness challenge you will have access to a library of new videos that you can go through at your own pace. You can also revisit your toolbox to repeat any assessment or exercise.

What if I want to take another assessment?

If you want to take another assessment, click on the “Toolbox” button on your top menu bar. Here you will be able to find the following tools and practice them as much as you’d like:

  • Assessment
  • Your assessment history
  • Mood tracker
  • Mood history
  • Strategic breathing
  • Guided Imagery
  • Mindfulness
  • Goal setter
  • Goal history
  • Thought balancer
  • Thought history

 

To learn more about our online, CBT program visit https://www.starlingminds.com/resources/blogs/starling-minds-online-cbt-program-faqs/.

Still can’t log in or register? Have any additional questions? Please connect with us at members@starlingminds.com.

If your organization does not yet offer Starling Minds, feel free to request a demo and learn more about us here: https://www.starlingminds.com/request-a-demo/.

 

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    Rebecca Chen

    Rebecca is Starling Minds’ Community Manager. She is passionate about normalizing the discussions around mental health by creating a safe space to bring people together in support of one another.

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