Starling Membership FAQs

By: Starling Minds

Updated | Apr 4, 2020

FAQs for Members

Do I have access to Starling Minds? If so, how much does it cost?

Organizations offer Starling Minds to their members free of charge. To find out whether you have access to Starling, connect with your organization.

Why can’t I select my organization on the registration page? 

You are likely on an outdated page. Each organization has its own unique registration page where you are not asked to fill in your organization. To find out what the URL is, connect with your organization or with us at Let us know the organization that you are registering for and we will direct you to your registration page.

How do I edit my information or what if I forgot my password?

Once you’ve logged in to your account, click on your Starling member number on the top menu bar and select “Account”. Make any changes then click the “Save Changes” button on the bottom of the page. If you have forgotten your password, click the “Forgot My Password” link on the log-in page.

How can I refer a family member to Starling Minds?

If your organization offers family referrals follow these steps to refer them to the program: 

  • Find your organization-specific family referral access code
  • Send your family member the access code and the Starling Minds landing page (
  • If you are unsure about whether or not your organization allows family referrals, please email us at and let us know your organization.

How to unsubscribe from program emails? 

To stop receiving program emails, click your member number on the top menu bar. In the dropdown menu you will see an “Account” button where you will be able to customize the types of emails you receive from Starling Minds.

Can I access Starling on my phone or tablet?

Our programs are accessible to anyone with a smartphone, tablet, or computer. This makes our programs readily available whenever and wherever.

What browsers support Starling? 

All major browsers are supported including Chrome, Edge, Firefox, Internet Explorer, Safari, Opera.

Is my information in the program private and secure?

All our programs are private and secure. Other than usernames and email addresses, we do not collect any personal information about our users. You will be given an anonymous ID number so you can feel comfortable interacting with other members as all personal details are strictly private.

Why am I seeing a registration failure error? 

You may already be registered under the same email address or a different one. To resolve this error, reset your password if you know the email address. If you do not know which email address you’ve used, please connect with us at

Do I have to complete all sessions in the program? 

No, feel free to move at your own pace and complete exercises as you please. Not all tools or strategies might resonate with you, and that’s okay! If you find that a session isn’t working for you, feel free to skip ahead.

How do I connect with others in the Community? 

We have a community forum at the bottom of each session. Here, you can post your own comments, or respond to others. There is absolutely no pressure to leave a comment if you wish to just read the comments and take any learnings that way. You can start a discussion by clicking “reply” on a comment. If you see that a comment has multiple responses, you can click the grey “+” symbol to expand the discussion.

Are there other resources I can access once I’ve completed the program?

Once you complete the mental fitness challenge you will have access to a library of new videos that you can go through at your own pace. You can also revisit your toolbox to repeat any assessment or exercise.

What if I want to take another assessment?

If you want to take another assessment, click on the “Toolbox” button on your top menu bar. Here you will be able to find the following tools and practice them as much as you’d like:

  • Assessment
  • Your assessment history
  • Mood tracker
  • Mood history
  • Strategic breathing
  • Guided Imagery
  • Mindfulness
  • Goal setter
  • Goal history
  • Thought balancer
  • Thought history

To learn more about our online, CBT program visit:

Still can’t log in or register? Have any additional questions? Please connect with us at:

If your organization does not yet offer Starling Minds, feel free to request a demo and learn more about us here:

Starling Minds

Starling Minds™ is a digital mental health platform that reduces absence and disability costs by delivering immediate, unlimited, and personalized online Cognitive Behavioral Therapy (CBT). Developed by leading psychologists, Starling’s digital therapy is powered by an expert system that emulates the processes and practices of human-guided therapy to remove the greatest barriers preventing employees from accessing affordable and effective mental health care—cost, access, and stigma.

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